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Practical Guidance for Leading Through Change

As markets evolve and new technologies emerge, organizations require leadership that can adapt to a continually evolving landscape. Innovation, competition, and yes, even disruption will characterize every industry at some point as new technologies drive new solutions. I've seen this firsthand in my three years as CEO of the Electronic Transactions Association (ETA), the trade association of the payments technology industry. No component of the payments ecosystem has stood still--new competitors, new technologies, and shifting customer behaviors have all contributed to today's dynamic landscape...

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